Frequently Asked Questions
Browse the most common questions by product, or reach out if you can't find what you're looking for.
How is my study time tracked?
Time is tracked through active engagement monitoring. The system detects idle periods and pauses tracking after 90 seconds of inactivity to ensure accurate hour counts.
How does the AI study assistant work?
The AI study assistant uses GPT-4 to answer concept clarification questions in real time. You can ask up to 3 questions per hour while studying.
How do I get my certificate of completion?
Your digital certificate is generated automatically once you meet all eligibility requirements: at least 5 days of engagement, 40+ hours completed, final exam passed, and age and education verified — all within 180 days.
Can I retake the final exam if I fail?
Yes. You can retake the final exam. Your question access resets monthly with subscription plans.
What does the final exam look like?
The final exam has 250 questions (10 are non-scored) and must be completed in 90 minutes. You need a score of 175 out of 250 (70%) to pass.
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