Frequently Asked Questions
Browse the most common questions by product, or reach out if you can't find what you're looking for.
Do purchased cases expire?
Purchased cases remain available in your account. Check the current terms of service for specific access duration details.
What are the assessment statuses?
Created (case opened), In Progress (answers saved), On Queue (report generating), Completed (ready for download), and Cancelled (closed without completion).
Can multiple practitioners in my clinic use it?
Yes. Clinic directors can manage multiple open assessments across practitioners from a centralized dashboard.
Does it handle medical necessity justification?
Yes. The assessment includes a medical necessity section aligned with payer requirements to support authorization requests.
Can I edit the AI-generated report?
Absolutely. The AI generates a draft that you are expected to review, edit, and customize before approving and downloading the final document.
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